Before we tell you what we do, we want to tell you why we do it
“For every customer complaint there are 26 customers who have remained silent“
“96% of unhappy customers don’t complain and of those 91% will simply leave and never come back“
“A dissatisfied customer will tell between 9-15 people about their experience“
“Around 13% of dissatisfied customers tell more than 20 people“
“It takes 12 positive experiences to make up for one unresolved negative one“
“Price is not the main reason for customer churn, it is actually due to the overall poor quality of customer service“
“A customer is 4 times more likely to defect to a competitor if the problem is service related than price or product related“
“70% of buying experiences are based on how the customer feels they are being treated“
Sources: White House Office of Consumer Affairs & Understanding Consumers’ – Ruby Newell-Legner
Sources: Bain & Company, Accenture Global Customer Satisfaction Report, Marketing Metrics, McKinsey & Company
Become a Customer Experience Pro!
Effectively managing customer feedback is one of the simplest ways to grow any business and deliver an outstanding customer experience. Custmr is a customer feedback management business that gives you the best opportunity to do this. Click on one of our products below to start your journey.
A comprehensive and impartial, one-off assessment of what your customers really think of you.
A real-time, multi-touch point customer feedback tool to help you become a customer experience pro!
How we can help
- Close more sales with real-time pulse check surveys
- Improve workforce performance with employee specific feedback
- Understand your customers’ purchasing decisions with multi-touch point survey data
- Make better informed management decisions with in-depth survey data analysis
- Enhance your reputation and the visibility of your CSR commitment with integrated, cause related marketing
- Extend the lifetime value of your customers and turn them into advocates, the most powerful way to market your business
What makes of us different?
- We think there are many things that set us apart, but we are particularly proud of our Commitment to CSR
- For every single completed survey, money is donated to charity
Our social mission
- It is becoming increasingly difficult for charities to raise money via the traditional methods.
- Custmr ultimately wants to help charities benefit from an additional source of funds and to give businesses an innovative and sustainable approach to giving back.
- We feel so strongly about this that we only work with companies that agree to work in this way.